Refund and Cancellation Policy
Last updated: 28 July 2026
This policy applies to website payments, booking deposits, products and services supplied by GRIDHUB. It does not limit any rights you have under the Australian Consumer Law.
EV charger booking deposits
The $250 residential EV charger installation booking deposit reserves assessment and scheduling capacity and is credited toward your final approved invoice.
The deposit is refundable if GRIDHUB determines that it cannot provide the proposed installation. If you cancel before a site assessment has begun or work has been scheduled, the deposit will generally be refunded in full. If an assessment has been completed, work has been scheduled or third-party costs have been committed, a refund may be reduced only by reasonable costs already incurred and disclosed to you.
Products and change of mind
Do not return products without contacting GRIDHUB first. Change-of-mind returns are considered where the product is unused, unopened and in resalable condition, but may exclude special-order items and reasonable delivery or restocking costs. Approved returns should be requested within 14 days of delivery unless a longer period is agreed.
Faulty products and services
If a product or service has a major problem, you may be entitled to a replacement, refund or other remedy under the Australian Consumer Law. For minor problems, GRIDHUB may first provide a repair or another appropriate remedy. Manufacturer warranty processes may also apply.
How to request a cancellation or refund
Contact services@gridhub.com.au or call 0437 501 395 with your name, order or invoice number and reason for the request. Approved refunds are returned to the original payment method where practical. Bank and card processing times are outside GRIDHUB’s control.
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